Last Updated: December 2024
1. Overview
WealthPerx Inc., operating MysticLotto, is committed to customer satisfaction. This refund policy outlines the terms and conditions for refunds on our astrological guidance services.
Important: All refunds are processed back to the original payment method and may take 5-10 business days to appear on your statement.
2. 7-Day Trial Period
✅ 7-Day Trial with Credit Card
All new users can start with a 7-day trial period. A valid credit card is required at signup, but you will not be charged during the trial period.
- Credit card required at signup for verification
- No charge during the 7-day trial period
- Cancel anytime before trial ends to avoid any charges
- Automatic billing begins after trial period if not cancelled
- Email reminders sent before trial expires
3. Subscription Refunds
Monthly Subscriptions
30-Day Money-Back Guarantee: If you're not satisfied with our service within the first 30 days of your paid subscription, we'll provide a full refund.
- Full refund available within 30 days of first payment
- Partial refunds for unused portion of current month
- Must request refund via email or phone
Annual Subscriptions
60-Day Money-Back Guarantee: Annual subscribers have 60 days to request a full refund if not satisfied with the service.
- Full refund available within 60 days of payment
- Prorated refunds available after 60 days (unused months)
- Minimum 30-day usage required for prorated refunds
4. Non-Refundable Items
⚠️ The Following Are Non-Refundable:
- One-time consultation services (after delivery)
- Custom astrological reports (after generation)
- Digital downloads and materials (after access)
- Services used beyond the guarantee period
- Accounts terminated for Terms of Service violations
5. Refund Process
How to Request a Refund
- Contact Support: Email support@mysticlotto.com or call (850) 864-2251
- Provide Information: Include your account email, order number, and reason for refund
- Review Process: We'll review your request within 2 business days
- Refund Processing: Approved refunds are processed within 3-5 business days
Required Information for Refund Requests:
- Account email address
- Order/transaction number
- Date of purchase
- Reason for refund request
6. Processing Times
- Credit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 1-3 business days
Processing times may vary depending on your financial institution.
7. Cancellation vs. Refund
Cancellation
You can cancel your subscription at any time. Cancellation stops future billing but doesn't automatically trigger a refund for the current period.
Refund
Refunds must be specifically requested and are subject to the terms outlined in this policy.
8. Exceptional Circumstances
We may consider refunds outside our standard policy for:
- Technical issues preventing service access
- Billing errors or duplicate charges
- Medical emergencies or hardship situations
- Service outages exceeding 48 hours
Each case is reviewed individually at our discretion.
9. Dispute Resolution
If you're not satisfied with our refund decision, you may:
- Request escalation to a supervisor
- File a dispute with your payment provider
- Contact your state's consumer protection agency
- Seek mediation through appropriate channels
10. Contact Information
For refund requests or questions about this policy:
- Email: support@mysticlotto.com
- Phone: (850) 864-2251
- Address: WealthPerx Inc., 2518 Burnsed Blvd 451, The Villages, FL 32163
- Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
11. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of any changes.
Customer Satisfaction Commitment: We strive to provide exceptional service and will work with you to resolve any concerns before processing refund requests.